It’s for business A Level.
Employing someone with suitable communication and personal attributes for the customer service executive post is highly advantageous to Truck Supplies Ltd and indeed highly important to any organisation.
The author believes that the customer service executive has two main job roles: working with the business’ customers and working with the business’ employees. By working with both groups of people, an organisation can soon boast of excellent customer services.
Business managers can decide to train their staff on customer services improvement using in-houses methods (themselves) or by out-sourcing but in the end, these methods become a waste of time and money respectively compared with hiring a customer service executive. With a customer service executive, Truck Supplies Ltd can provide in-house training through an employee knowledged to know that customer services is an important branch of every organisation and experienced enough to know methods with which business employees can improve their service to customers. As a bonus, this will not cost the business any extras as outsourcing would because it is part of the customer service executive’s job description.
Not only does the executive have to have to be experienced in customer service but it is necessary that they are good with people so that the training process goes as smoothly as possible meaning there are no arguments, employees don’t feel like the customer service executive is too authoritative with them and they actually enjoy the training session so that they are more likely to remember everything they are taught.
Further to increasing customer service knowledge among employees, an executive who is a good team player will inevitably help with team building by creating better team players among staff members. This is beneficial to a business because employees who work better as teams instead of individually always fulfil objectives and tasks quicker.
In respect to Truck Supplies Ltd, the executive will inevitably increase sales for the business by investigating the website’s development. IT literacy has an important part to play in this sales increase because the customer service executive will not be able to begin investigating without adequate knowledge of IT applications that can be used to set up transactional features on the website. As most businesses (if not all) make use of IT equipment in their daily routine, it would be scarce to find an experienced job candidate who has no experience with using the most basic IT equipments. Businesses need to comprehend that hiring an employee without such experience would leave them at a disadvantage money and time wise.
Whether it is a friendly chat to a co-worker or a formal meeting with business partners, employees will always have to communicate frequently within the workplace. A professional business employee should be able to adapt the methods of communication to suit the different situations of which are being received. Every employee of an organisation should be professional and focused enough to know what situations warrant what methods of communication. For example, when the customer service executive learns that they have the task of persuading potential customers of the benefits of purchasing spare parts from Truck Supplies Ltd, it is essential that they obtain some idea of the make-up of the audience before preparing the communication. With this information, they should be skilled enough to decide on making use of formal and engaging communications like presentations alongside favourable business reports or even video conferences if the situation warrants. If this is done with a professional approach, the potential customers should be impressed and choose to purchase from Truck Supplies Ltd. If not, the business thereby loses important customers.
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